Refund policy
Last updated: April 16, 2026
At Cozykins, we want you to feel confident with your purchase. If something isn’t right, we’re here to help.
30-DAY RETURN POLICY
You have 30 days from the date of delivery to request a return.
To be eligible:
- The item must be unused and in its original condition
- It must be in the original packaging
- Proof of purchase is required
HOW TO REQUEST A RETURN
To start a return, please contact us at:
Include:
- Your order number
- The reason for the return
- Photos (if applicable)
Returns sent without contacting us first will not be accepted.
RETURN SHIPPING
- Customers are responsible for return shipping costs
- Original shipping costs are non-refundable
We recommend using a trackable shipping service.
NON-RETURNABLE ITEMS
We do not accept returns for:
- Used or damaged items (not due to our error)
- Items without original packaging
- Sale items or gift cards
DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect:
Contact us within 48 hours of delivery with photos.
We will:
- Offer a replacement or
- Issue a full refund
EXCHANGES
We do not offer direct exchanges.
If you want a different item:
- Request a return
- Place a new order
REFUNDS
Once your return is received and inspected:
- You will be notified of approval
- If approved, your refund will be issued to your original payment method within 5–10 business days
Please note:
- Processing times may vary depending on your bank
EUROPEAN UNION (14-DAY RIGHT)
If your order is shipped to the European Union:
You have the right to cancel or return your order within 14 days, for any reason.
Conditions:
- Item must be unused
- Original packaging required
NEED HELP?
If you have any questions, contact us: